Property Support Specialist

Dallas, TX
Full Time
Mid Level
 

Opportunity Overview  

The Property Support Specialist is responsible for on-going monitoring and maintenance of resident accounts receivables as well as the management of the collections process. 

  

Responsibilities and Duties  

  • Post rental collections, make bank deposits, and oversee the administration of accounting functions for the community, including the enforcement of delinquency policies. 

  • Distribute daily activity reports as required by the Community Manager. 

  • Assist in the preparation of Month End reports, reconcile and balance all accounts receivable. 

  • Process all deposit accounting refund requests and forward them, along with the Move Out Letter, to the corporate office for appropriate action. 

  • Audit records and files to identify dates requiring administrative action such as lease expiration dates, recurring payment end dates, delinquent accounts, and unlawful detainers as dictated by state law. 

  • Implement and monitor an aggressive collection process to reduce delinquent rent. Initiate and complete collection efforts on current and past residents for unpaid balances. 

  • Send invoices to past and current residents for damages they caused to the property and/or apartment unit. 

  • Collect funds on checks returned for insufficient funds or closed accounts. 

  • Answer phones, take and deliver messages, and provide customer service to community’s residents. 

  • Manage the process for charging, recording, and communicating all fines, fees, and miscellaneous charges that get assessed to residents. 

  

Qualifications  

  • 1+ years of prior multi-family resident account management experience preferred 

  • Student housing on-site experience preferred  

  • Proficiency in Microsoft Excel application  

  • Experience with Entrata, MRI, and/or Yardi accounting software preferred  

  • Candidate needs to be coachable, enthusiastic, creative, flexible, display strong technical aptitude, detail oriented with strong analytical and problem-solving skills  

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