University Partners

Community Manager - Student Housing

Grandmarc at the Corner, Charlottesville, VA - Full Time

Job Purpose
The Community Manager is responsible for the overall operations and management of the assigned property. This role plays a key part in protecting the company’s investment and ensuring an exceptional living experience for residents.
Primary Duties & Responsibilities
Include but are not limited to:
  • Develop and implement an annual business and marketing plan, including occupancy and revenue goals
  • Monitor expenses and obtain approval for any overages
  • Maintain target occupancy levels and rental rates
  • Prepare operating budgets; submit monthly variance and occupancy reports
  • Maximize Net Operating Income (NOI) through cost control and revenue strategies
  • Collect rent, address delinquencies, and manage eviction processes as needed
  • Oversee resident invoicing, deposit accounting, and refund requests
  • Conduct regular staff meetings and training
  • Coordinate maintenance and reconditioning with Regional Manager approval
  • Ensure property standards are maintained, including cleanliness and curb appeal
  • Hire, train, and retain on-site staff (leasing, maintenance, grounds, and security)
  • Conduct performance evaluations and support professional development
  • Work with HR on employee benefits, welfare, and disciplinary actions
  • Approve purchases and coordinate with regional teams for major repairs
  • Resolve resident concerns, including roommate or neighbor disputes and lease renewals
  • Manage resident retention, marketing, and advertising efforts
  • Respond to after-hours emergencies when required
  • Ensure integrity in all community operations, events, and resident communications
  • Approve all leasing activity and confirm proper documentation
  • Serve in Assistant Manager, Leasing Consultant, or Accounts Manager roles as needed
  • Ensure eviction processes align with legal counsel directions
  • Promote a positive, team-oriented work environment and high-quality resident experience
  • Comply with Company Safety Policies and Fair Housing Laws
  • Recommend and manage capital improvements with company approval
  • Monitor local market trends; conduct monthly competitor surveys
  • Lead resident move-ins/outs and summer lease turnovers
  • Oversee accurate data entry in Entrata (leads, follow-ups, work orders, and resident information)
     
Qualifications
Knowledge, Skills, and Abilities
  • Proficiency in Microsoft Word, Excel, and Entrata
  • Strong written and verbal communication skills
  • Ability to analyze reports, budgets, and data
  • Solid organizational and multitasking skills
  • Conflict resolution and problem-solving abilities
  • Strong customer service orientation
  • Ability to maintain professionalism and confidentiality
  • Leadership and team development experience
Education and Experience
  • Bachelor’s degree (B.A.) from a four-year college or university preferred
  • 1–2 years of related experience, or equivalent combination of education and experience
Certificates, Licenses, Registrations
  • None required
Budget Responsibility
☑ Develop and recommend budget allocations
☑ Administer expenditures within an approved budget
☑ Monitor and track budget performance
☑ Organize and support budget data collection

Performance Evaluation Criteria
Performance will be evaluated based on the following areas (each weighted equally):
  • Business Management & Organizational Development
    • Accountability, Adaptability, Alignment, Advocacy
  • Teamwork & Relationships
    • Collaboration, Customer Service, Influence, Internal/External Relationships
  • Decision-Making & Initiative
    • Problem-Solving, Decisiveness, Judgment, Self-Development
  • Staff Management & Development
    • Recruiting/Retention, Diversity, Delegation, Performance Reviews
  • Job Knowledge & Skills
    • Property Management, Marketing, Reporting, Cost Control, Safety
  • Professionalism & Communication
    • Ethics, Integrity, Time Management, Approachability, Communication
       
Working Conditions
Environment
☑ Office setting
☑ Outdoor environment
☑ Exposure to changing weather conditions
Physical Demands
ActivityFrequency
Walking1/3–2/3 of time
Sitting1/3–2/3 of time
Standing1/3–2/3 of time
Climbing/BalancingUnder 1/3
Lifting (<10 lbs)Under 1/3
Lifting (>10 lbs)Under 1/3
Reaching, Stooping, KneelingUnder 1/3
Talking/HearingOver 2/3
Travel Outside the AreaUnder 1/3
 
Supervisory Responsibilities
  • Direct and indirect supervision of 1–10 employees
  • May include supervision of subordinate supervisors
Decision-Making Authority Includes:
  • Hiring & Termination
  • Approving Time-Off
  • Disciplinary Actions
  • Performance Evaluations
  • Promotions/Demotions
  • Delegation & Task Assignment
  • Training & Development
  • Department Policy Implementation
     

Acknowledgment
The undersigned acknowledges receipt of this job description. University Partners reserves the right to revise or update this document as needed. This does not constitute an expressed or implied employment contract.

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