University Partners
Full - Time Leasing Consultant
The Province Kent, Kent, OH - Full Time
About University Partners University Partners is a student housing management company committed to delivering exceptional living experiences through strong operations, engaging teams, and resident-focused service.
This role is front-facing and fast-paced, with a strong focus on leasing performance, resident experience, and community marketing. Leasing Consultants play a critical role in driving occupancy in a competitive student housing market while serving as a primary point of contact for current and prospective residents.
Leasing Consultants receive role-specific training focused on Fair Housing compliance, sales fundamentals, closing techniques, and objection handling.
Responsibilities
- Serve as a primary point of contact for prospective residents, current residents, and visitors
- Lease apartments in alignment with occupancy and revenue goals
- Deliver consistent, high-quality customer service throughout the leasing lifecycle
- Conduct tours and guide prospects through the leasing process
- Follow Fair Housing guidelines in all resident and prospect interactions
- Review applications, including credit, income, and background verifications
- Prepare and maintain complete lease files, ensuring accuracy and timely execution
- Coordinate move-ins and confirm apartment readiness prior to resident arrival
- Support lease renewals and promote annual renewal campaigns
- Enter and maintain prospect, applicant, and resident data in Entrata
- Respond to phone calls, emails, and leads in a timely and professional manner
- Complete daily opening and closing procedures and maintain leasing office appearance
- Conduct outside marketing efforts under the direction of the Community Manager or Assistant Community Manager
- Partner with maintenance to enter and follow up on work orders
- Support turn-related processes, including move-in coordination and resident communication
- Maintain strong market knowledge to effectively overcome objections
Qualifications
- Customer service, sales, leasing, or marketing experience preferred
- Strong communication and interpersonal skills
- Ability to effectively engage students, parents, and university partners
- Organized, detail-oriented, and able to manage multiple priorities
- Professional, positive, and team-oriented mindset
- Comfortable working in a fast-paced, deadline-driven environment
- Ability to read and understand lease documents
- Basic math skills including percentages, prorations, and discounts
- Ability to maintain confidentiality and exercise sound judgment
- Availability to work weekends and extended hours during peak leasing and turn periods
Education and experience
- High school diploma or GED required, Bachelor’s degree preferred
- Equivalent combination of education and relevant experience will be considered
If you’re energized by people, performance, and fast-paced environments, we’d love to hear from you!
