Community Manager - Student Housing
About University Partners
University Partners is a leading owner, operator, and manager of student housing communities nationwide, delivering exceptional living experiences and strong operational performance. Our teams drive leasing success, operational excellence, and resident satisfaction across a growing portfolio.
Position summary
The Community Manager leads the overall operations, financial performance, and team leadership of the community. This role is responsible for achieving occupancy and revenue goals, maintaining asset quality, delivering an exceptional resident experience, and ensuring the community operates in alignment with University Partners standards.
Responsibilities
- Lead daily operations of the community, ensuring strong performance across leasing, financials, maintenance, and resident experience
- Develop and execute annual business and marketing plans aligned with occupancy and revenue goals
- Prepare, manage, and monitor the operating budget, including variance reporting and expense control
- Drive occupancy and rental rate performance while maximizing NOI through revenue growth and cost management
- Oversee rent collection, delinquency management, and eviction processes in compliance with legal requirements
- Supervise and develop onsite team members including leasing, maintenance, and administrative staff
- Recruit, hire, train, coach, and retain team members while conducting regular performance conversations and evaluations
- Lead weekly team meetings and ongoing training to support performance and consistency
- Ensure the physical condition of the community meets company standards, coordinating maintenance, repairs, and capital projects
- Partner with Regional leadership on major repairs, vendor management, and purchasing decisions
- Review and approve leasing activity and ensure documentation accuracy and compliance
- Support leasing, accounts, and operational functions as needed during peak periods or staffing gaps
- Address resident concerns including maintenance requests, disputes, renewals, and escalations
- Develop and implement resident retention, marketing, and community engagement initiatives
- Maintain strong market knowledge through regular competitive analysis and market surveys
- Oversee Entrata data integrity including leads, follow up, applications, work orders, and resident records
- Lead move-in, move-out, and summer turn planning and execution, ensuring staffing, vendor coordination, and readiness
- Monitor communications, events, and overall community presentation to protect brand standards
- Respond to after-hours or emergency situations as required
- Ensure compliance with company policies, safety standards, and Fair Housing requirements
- Foster a positive team culture that supports collaboration, accountability, and a high-quality resident experience
Qualifications
- Bachelor’s degree or equivalent combination of education and relevant experience
- Experience managing property operations, budgets, and team performance
- Strong financial acumen including understanding operating statements, budgets, and reporting
- Ability to manage competing priorities in a fast-paced environment
- Experience supervising, coaching, and developing team members
- Knowledge of leasing operations, resident lifecycle, and customer service best practices
- Proficiency with Microsoft Office and property management systems such as Entrata
- Strong communication, organization, and problem-solving skills
- Ability to work weekends, extended hours, and respond during peak operational periods including turn
- Professional judgment, confidentiality, and ability to lead through complex situations
Apply today
If you are motivated by team leadership, operational excellence, and creating an exceptional resident experience, we encourage you to apply and explore your career growth with University Partners.