JOB PURPOSE:

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor.

· Provide excellent service to all residents, prospects, and visitors to the community.

· Effectively lease apartments in accordance with occupancy goals.

· Follow Fair Housing Standards in all dealings with prospects and residents.

· Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

· Conduct the application review for each lease including credit and income verifications and background checks.

· Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.

· Ensure the condition of leased apartments prior to move-in, including a final inspection.

· Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

· Complete all tasks necessary to successfully operate the leasing office

 

Specific Responsibilities:

Daily/Weekly:

· Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.

· Answer all phone calls, emails, and voicemails that come in throughout the day.

· Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.

· Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.

· Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

· Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.

· Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

· Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

· Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.

· Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

· Renewals: complete renewal effort tasks as necessary.
 

Monthly/On-Going:

· Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.

· Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

· Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
 

Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN:

· Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.

· Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.

· Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:

§ Enter gate codes, distribute parking decals.

§ Obtain utility hook-up verification from resident (or no mail key).

§ Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

§ Confirm Resident Contact Information & Demographics in Entrata

QUALIFICATIONS:

· Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.

· Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.

· Excellent customer service, sales, and negotiation skills.

· Good communication and listening skills.

· Able to speak effectively before groups of customers or employees of organization.

· Able to read and understand lease documents.

· Able to be an effective team player and interact well with others.

· Organized and detail oriented.

· Patient, even-tempered and works well under pressure.

· Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.

· Able to write routine reports and correspondence.

· Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.

· Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

· Effective time management skills.

· Able to maintain confidentiality.

· Able to follow directions from a supervisor.

· Able to understand and follow posted work rules and procedures.

· Able to accept constructive criticism.

· Able to work weekends or overtime as job requires.

EDUCATION AND EXPERIENCE REQUIREMENTS:

· Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:

· Knowledgeable in Microsoft Word and Excel.

· Knowledge in Entrata preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

· None

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Cooperation, Influence, Teamwork & Business Relationships – 25%

□ Collaboration & Teamwork – 20%

□ Cooperation – 20%

□ Customer Service – 20%

□ Influence – 20%

□ Internal/External Relationships – 20%

Decision Making/Initiative – 25%

□ Analytical & Problem Solving – 16.67%

□ Decisive – 16.67%

□ Practical Judgment – 16.67%

□ Action-Oriented – 16.67%

□ Confidence & Risk Taking – 16.67%

□ Effort & Self Development – 16.67%

Job Knowledge and/or Job Specific Skills – 25%

□ Job Knowledge – 16.67%

□ Multi-Tasking – 16.67%

□ Reporting – 16.67%

□ Work Quality– 16.67%

□ Work Quantity – 16.67%

□ Creativity & Productivity – 16.67%

Professional/Technical/Communication Skills – 25%

□ Ethics & Values – 14.29%

□ Integrity – 14.29%

□ Perseverance& Determination – 14.29%

□ Reliability & Punctuality – 14.29%

□ Time Management – 14.29%

□ Approachability & Composure – 14.29%

□ Verbal & Written Communication – 14.29%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

Check (□) one or more of the following that best describes the environment and types of exposures of the job:

X Office environment X Outdoors environment

_ Mechanical facility X Changing weather conditions

_ Toxic or caustic chemicals _ Odors or fumes

_ Electrical current _ Loud machine/Equipment noise

_Above ground level _ Confining spaces